
Treatments & Health and Beauty Treatments
Cancellation Policy
You must cancel up to 48 hours ahead of your treatment time, otherwise you will automatically be charged 50% of your service price for late cancellation, or 100% of your service price for non-attendance.

Beauty

Aesthetics

Advanced Skincare/Facials

Massage Therapies

Holistic Therapies

Packages
Gift Vouchers
Our Gift Vouchers make the perfect present. Vouchers can be purchased for specific treatments or monetary value. All vouchers are valid for 6 months from the date of purchase. Vouchers purchased for Elements services cannot be redeemed at The Gift Shop.
Confirming appointments
On booking, your details will be entered into our booking system. We currently use a secure app called Fresha. Following your appointment being entered, you will receive a text message (and email if you book online) and this will request that you follow a secure link in order to confirm your appointment. You will be required to enter card details in order to do this. No payment is ever taken on confirmation, you will pay post treatment in the salon as usual – by cash, bank transfer or card if necessary. These card details are only ever used to automatically request payment for late cancellations or non-attendance without prior notice. Please see Cancellation Policy.
Invoice requests
Please make it known on booking if you will require an emailed invoice for insurance purposes. This may determine which therapists you can book in with for certain treatments as some, but not all, of our therapists are registered with the Federation of Holistic Therapists.
Silent appointments
Please don’t hesitate to ask for a ‘Silent Appointment’ if you are anxious, tired, mentally drained or just want to avoid conversation and have some quiet time. There will be no judgement or offence taken. Your appointment is YOUR time to relax and prioritise yourself.